*Fluency in English and Spanish, both written and verbal communication is required*
This role serves as an escalated point of contact for People-related research and transactions regarding confidential and Personally Identifiable Information (PII), for active and non-active employees. This includes but is not limited to: data change requests for People systems, job information changes, and status/classification changes.
Leverages strong working knowledge to resolve data entry work that is more complex, sensitive and/or confidential in nature. The Sr Data Associate improves on data entry quality results by completing audits, identifying trends, and determines system improvements. In this role, you have gained technical familiarity with internal systems and are responsible for ensuring quality and correctness of transferred information. This role also reviews, updates, and enforces data entry policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for handling escalated cases that are more complex, confidential and/or sensitive in nature.
Must be able to comfortably handle cases at the Executive-level and effectively provide superior “white glove” customer service.
In addition to performance advanced research and analysis, you must work closely with HRIS and D&T cross-functional teams for technical troubleshooting and manage “behind the scenes” processes.
Has a strong understanding of the People landscape and likely specializing in one or more People Service offerings, including but not limited to payroll, onboarding, talent acquisition, data management, learning & development, and leave of absence.
Accountable for managing confidential requests coming from SVP level or higher, and processing exception requests.
Ensures that all requests are processed correctly and that the best possible resolution is achieved by working closely with the other People departments (i.e. Payroll, Compensation, Benefits, etc.).
Leverages data entry expertise and performs corrections to existing data sets (i.e. CI census uploads).
Understands how to navigate internal systems with specialty access that grants ability to see, access, and resolve issues to existing data for employees across the enterprise.
Receives, delegates, and manages mass/bulk load requests, projects, and process improvement projects (for example: helps to create, implement, and monitor our artificial intelligence 4 BOT processes).
Works to refine, continuously improve and help implement new processes in addition to managing existing policies and procedures.
Supports less-experienced members of the team in familiarizing with processes and work procedures.
Performs other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers.
EDUCATION and EXPERIENCE
CERTIFICATES and/or LICENSES
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
To apply for this job please visit careers.cbre.com.